With our reservation conditions as well as our general terms and conditions, we hope to make things clear for you. When you reserve a room at Hotel Auenhof, you are accepting the content of these terms and conditions. Your room with be ready for you from 3 p.m. on your day of arrival. On your day of departure, we ask that you vacate your room by 11 a.m.
Payment of external services
Please note that for payment of external services (ski pass, ski school, taxi, Lech Card, greenfee, etc.) on the hotel invoice with a credit card, we reserve the right to make a service charge of 3% of the total price.
BOOKING CANCELLATION policies
for the Winter season 2020-21
and the summer season 2021
If, for whatever reason, you wish to cancel your booking up to 2 weeks before your arrival date, we will not charge any cancellation fee.
- 2 weeks to 1 week before arrival: 70 % cancellation fee
- Final week before arrival: 90 % cancellation fee
- On the arrival day or if you depart early: 100% cancellation fee
In case of border barriers, a governmental imposed hotel shutdown or a lock down through government, we do not charge cancellation costs from our guests. Please do not hesitate to contact us if you have any questions.
These new policies are also applicable to all confirmed bookings for the winter season 2020-21 and the summer season 2021 that have been booked directly with us.
As a part of the Winterkodex Vorarlberg, a cancellation insurance for covid-19-infection is active for all bookings in the winter season 2020-21. This insurance coverage is taken out for each booking automatically.
The insurance provides full compensation for cancellations before the start of the trip. It is applicable in the event of covid-19 illness or the authorities officially order a quarantine.
Please find all details here on the official website.
OUR BANK DETAILS
SWIFT CODE/BIC: RVVGAT2B449
IBAN: AT88 3744 9000 0001 4225
Legal domicile: Bludenz/Vorarlberg
Dogs are more than welcome in our establishment. We hope you understand that certain room categories do not permit dogs. We will happily inform you of our current dog fees upon request. Bringing dogs into the restaurant and into the wellness area is not permitted. We reserve the right, if necessary, to charge separately for cleaning costs. Thank you for your understanding.
There are parking spaces available for your car right by the hotel. If you'd like a garage parking space, please contact us in advance.
TRAVEL CANCELLATION INSURANCE
We suggest taking out a travel insurance policy through Europäische Reiseversicherung. That's why we offer you “Hotelstorno Plus” travel cancellation insurance.
More than just cancellation insurance (with no deductible). Hotelstorno Plus also covers travel interruption, additional costs due to delayed arrival or unwanted holiday extension, as well as search and rescue costs. This insurance provides coverage for a trip of up to 31 days in Europe.
Of course, we are also here to help you in person.
NEW: from now on also Covid-19 diseases are covered by the European travel insurance.
Covered reasons are:
- disease of the guest with COVID-19
- disease of a near relative or a person living together in the same household and the guests attendance is urgently needed
- Elevated temperature was measured and Corona is suspected, also if the test result is negative afterwards
- a near relative living in the same home is sick and the guest needs to stay in quarantine
no insurance cover:
- if the guest is categorized as “risk group” and doesn’t want to arrive out of contamination fear
- due to governmental preventive imposed quarantine upon return into home country
- loss of employment caused by resignation due to pandemic
One further reason, which is not covered by insurance, would be border barrier, governmental imposed hotel shutdown and lock down through government. However in this case, we do not charge cancellation costs from our guests.
in parents’ room
- Children up to 4 and younger – € 30.00 to € 40.00
- Aged 5 to 12 years – 35 to 40% discount
- Aged 13 years and older – 15% to 20% discount
- Our kid's special for the summer season 2021