RESERVATION CONDITIONS

With our reservation conditions as well as our general terms and conditions, we hope to make things clear for you. When you reserve a room at Hotel Auenhof, you are accepting the content of these terms and conditions. Your room with be ready for you from 3 p.m. on your day of arrival. On your day of departure, we ask that you vacate your room by 11 a.m.

Payment of external services

Please note that for payment of external services (ski pass, ski school, taxi, Lech Card, greenfee, etc.) on the hotel invoice with a credit card, we reserve the right to make a service charge of 3% of the total price.

BOOKING CANCELLATION policies
From December 2021 until April 2022

If, for whatever reason, you wish to cancel your booking up to 1 month before your arrival date, we will not charge any cancellation fee.

  • 1 month to 1 week before arrival: 70 % cancellation fee
  • Final week before arrival: 90 % cancellation fee


BOOKING CANCELLATION policies
For the summer season 2022

If, for whatever reason, you wish to cancel your booking up to 2 weeks before your arrival date, we will not charge any cancellation fee.

  • 2 weeks to 1 week before arrival: 70 % cancellation fee
  • Final week before arrival: 90 % cancellation fee


In case of border barriers, a governmental imposed hotel shutdown or a lock down through government, we do not charge cancellation costs from our guests.
Please do not hesitate to contact us if you have any questions.

BOOKING CANCELLATION policies
From December 2022 until April 2023

If, for whatever reason, you wish to cancel your booking up to 2 months before your arrival date, we will not charge any cancellation fee.

  • 2 months to 1 month before arrival: 40 % cancellation fee
  • 1 month to 1 week before arrival: 70 % cancellation fee
  • Final week before arrival: 90 % cancellation fee


Please note that for the Christmas and New Year's period for the booking period 17th of December 2022 until 7th of January 2023 the following cancellation terms are applicated:

A cancellation is possible free of charge until 3 months before arrival.

  • 2 months to 1 month before arrival: 40 % cancellation fee
  • 1 month to 1 week before arrival: 70 % cancellation fee
  • Final week before arrival: 90 % cancellation fee


Please note that these cancellation fees are independent from the actual booking situation of the cancelled period.

Dogs

Dogs are more than welcome in our establishment. We hope you understand that certain room categories do not permit dogs. We will happily inform you of our current dog fees upon request. Bringing dogs into the restaurant and into the wellness area is not permitted. We reserve the right, if necessary, to charge separately for cleaning costs. Thank you for your understanding.

Parking

There are open parking spaces available for your car right by the hotel free of charge.
In addition we offer garage parking spaces. We charge Euro 17,- per night for the closed garages directly at the hotel and Euro 12,- per night for parking spaces at the Mühle Garage close by, with free valet parking service.
Please contact us in advance if we may reserve a garage parking space for you.

TRAVEL CANCELLATION INSURANCE

We suggest taking out a travel insurance policy through Europäische Reiseversicherung. That's why we offer you “Hotelstorno Plus” travel cancellation insurance.

> More information about Europäische Reiseversicherung

More than just cancellation insurance (with no deductible). Hotelstorno Plus also covers travel interruption, additional costs due to delayed arrival or unwanted holiday extension, as well as search and rescue costs. This insurance provides coverage for a trip of up to 31 days in Europe.

Of course, we are also here to help you in person.

NEW: from now on also Covid-19 diseases are covered by the European travel insurance.

Please find all details here.

Some of the additionally covered reasons are:

  • disease of the guest with COVID-19
  • disease of a near relative or a person living together in the same household and the guests attendance is urgently needed
  • Elevated temperature was measured and Corona is suspected, also if the test result is negative afterwards
  • a near relative living in the same home is sick and the guest needs to stay in quarantine


OUR BANK DETAILS

Raiffeisenbank Lech
SWIFT CODE/BIC: RVVGAT2B449
IBAN: AT88 3744 9000 0001 4225
Legal domicile: Bludenz/Vorarlberg

CHILDREN'S DISCOUNTS

Winter

Summer

CHILDREN'S DISCOUNTS

in parents’ room

  • Children up to 4 and younger – € 30.00 to € 40.00
  • Aged 5 to 8 years – 55 % to 60 % discount
  • Aged 9 to 12 years – 45 % to 50 % discount
  • Aged 13 years and older – 25 % to 40 % discount

Children's discounts

in parents’ room

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