RESERVATION CONDITIONS

With our reservation conditions as well as our general terms and conditions, we hope to make things clear for you. When you reserve a room at Hotel Auenhof, you are accepting the content of these terms and conditions. Your room with be ready for you from 3 p.m. on your day of arrival. On your day of departure, we ask that you vacate your room by 11 a.m.

Payment of external services

Please note that for payment of external services (ski pass, ski school, taxi, Lech Card, greenfee, etc.) on the hotel invoice with a credit card, we reserve the right to make a service charge of 3% of the total price.

BOOKING CANCELLATION

If, for whatever reason, you wish to cancel your booking up to 3 months before your arrival date, there is a cancellation fee of € 50.00. Furthermore, the cancellation fees of the Austrian Hotel Association shall apply:

- Up until 3 months before arrival – € 50.00
- 3 to 1 month before arrival – 40 % cancellation fee
- 1 month to 1 week before arrival – 70 % cancellation fee
- Final week before arrival – 90 % cancellation fee
- on the arrival day or if you depart early - 100% cancellation fee

For the Christmas and New Year's period the following policies apply:

- 6 to 3 months before arrival - 40% cancellation fee
- 3 months to 1 month before arrival - 70% cancellation fee
- 1 month before arrival until arrival - 90% cancellation fee
- on the arrival day or if you depart early - 100% cancellation fee

For the summer season 2020 we would like to offer you different cancellation policies. You can cancel your reservation free of cost until 2 weeks before your arrival.

If you cannot arrive due to a quarantine precaution or a travel warning, we will not charge any cancellation costs. Please do not hesitate to contact us if you have any questions.

Dogs

Dogs are more than welcome in our establishment. We hope you understand that certain room categories do not permit dogs. We will happily inform you of our current dog fees upon request. Bringing dogs into the restaurant and into the wellness area is not permitted. We reserve the right, if necessary, to charge separately for cleaning costs. Thank you for your understanding.

Parking

There are parking spaces available for your car right by the hotel. If you'd like a garage parking space, please contact us in advance.

TRAVEL CANCELLATION INSURANCE

We suggest taking out a travel insurance policy through Europäische Reiseversicherung. That's why we offer you “Hotelstorno Plus” travel cancellation insurance.

> More information about Europäische Reiseversicherung

More than just cancellation insurance (with no deductible). Hotelstorno Plus also covers travel interruption, additional costs due to delayed arrival or unwanted holiday extension, as well as search and rescue costs. This insurance provides coverage for a trip of up to 31 days in Europe.

Of course, we are also here to help you in person.

NEW: from now on also Covid-19 diseases are covered by the European travel insurance, more information you will get directly over us.

OUR BANK DETAILS

Raiffeisenbank Lech
SWIFT CODE/BIC: RVVGAT2B449
IBAN: AT88 3744 9000 0001 4225
Legal domicile: Bludenz/Vorarlberg

CHILDREN'S DISCOUNTS

Winter

Summer

CHILDREN'S DISCOUNTS

in parents’ room

  • Children up to 4 and younger
 – € 30.00 to € 40.00
  • Aged 5 to 8 years
 – 55 % to 60 % discount
  • Aged 9 to 12 years
 – 45 % to 50 % discount
  • Aged 13 years and older
 – 25 % to 40 % discount

Children's discounts

in parents’ room

  • Children up to 4 and younger – € 30.00 to € 40.00
  • Aged 5 to 12 years – 35 to 40% discount
  • Aged 13 years and older – 15% to 20% discount
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